- it has been observed that a strong and efficient public service is a crucial factor in achieving the Government's development goals and providing the citizens with an uninterrupted delivery of goods and services. The proposed mechanism of prevention and settlement of employee / management disputes is based on a three pronged strategy, namely, dialogue / consultation, mediation and arbitration. The proposal made by Hon. Ratnasiri Wickremanayaka, Minister (Senior) for Good Governance and Infrastructure, to extend the activities of the pilot phase of the project held at the Ministry of Health to all other Ministries, was approved by the Cabinet.